Challenges While Implementation of 5S at the Cardiac Counter of the Tertiary Care Hospital
Mandyam Rangayyan Roopashree
Dr. Mandyam Rangayyan Roopashree, Department of Quality and Patient safety, NHS, Wales, UK.
Manuscript received on 27 May 2023 | Revised Manuscript received on 03 June 2023 | Manuscript Accepted on 10 June 2023 | Manuscript published on 15 June 2023 | PP: 1-9 | Volume-3 Issue-4, May 2023 | Retrieval Number: 100.1/ijpmh.E1025073523 | DOI: 10.54105/ijpmh.E1025.053423
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© The Authors. Published by Lattice Science Publication (LSP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: 5S-Kaizen-Total Quality Management (TQM) is a hospital management approach to improve with limited resources. The set actions are conducted systematically with commitment and full participation of staff who are working in the hospital. Samples were drawn from the work environment, housekeeping staff, Cardiac counter staff. Data were collected through a cross-sectional, prospective, observational, qualitative study, and a checklist with 5S parameters was used as a quantitative tool to analyze the data for pre-study score and post-study score. The score has been improved from 64 to 104 out of 125 after training on comparing the score of pre-study and post-study which means a considerable improvement of 60% in the health care working environment. It was found that after the training and continuous monitoring 5S was successfully implemented which showed some benefits such as Self-discipline improvement with a positive attitude, Increasing awareness and morale, improvement of inter-human relations, improvement of the internal communication processes. To improve the working environment and to enhance the motivation of staff who are working in a hospital and health care organizations. 5S as a quality improvement tool has made the working environment smooth and safe. It eliminates unnecessary items from the workplace. It prevents the items and documents from being lost or damaged and minimize the wastage of time and resources. It has improved staff morale.
Keywords: Total Quality Management, Optimization of Resources, Smooth Workflow, Staff Motivation, Teamwork.
Scope of the Article: Health Care Quality, Efficiency